Got Any Questions?
FAQs
Do you offer same-day delivery?
Customers who spend over $150 and reside within the four boroughs in NY qualify for same-day delivery drop-off.
How will I receive my refund?
Returns are typically refunded via store credit, which expires after 365 days. Expired credits will not be reissued.
Who is responsible for return shipping costs?
As a small business, we do not provide return labels customers are responsible for return shipping costs.
What is the return or exchange policy for orders shipped through standard shipping?
Before returning any item, please reach out to us via email or text within 1-3 days of delivery. We want you to adore your purchase! After consultation, ship the item back within 5 days after receiving return instructions. Items must be unworn, unwashed, and in their original condition.
If you are positively unhappy with your order and prefer to not contact us and would like an exchange or store credit, please return the item within 5 days of purchase. Returns are typically refunded via store credit, with exceptions determined by our team. Please note: Store credit cards expire after 365 days. Expired credits will not be reissued.
As a small business, we do not provide return labels—customers are responsible for return shipping costs.
When will I receive my order with standard shipping?
Orders with standard shipping are processed within 2-5 business days (M-F). After processing, your order ships and should arrive in 3-4 business days, barring any carrier delays.
How do I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to check its status and delivery date.